All redemptions of MPK Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer. If your customer wants to return purchased goods and get a refund, you can cancel the transaction, but your customer’s MPK Points will not be returned to their account. Since you will be fully reimbursed for the MPK Points redeemed by the customer, you can choose to refund the customer in dollars. Please note that The City of Monterey Park is not responsible for crediting or debiting MPK Points to the customer’s account or yours in connection with such a cancellation.
What if I want to cancel a purchase that was paid for with redeemed MPK Points? Print
Modified on: Mon, 4 Oct, 2021 at 11:06 AM
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