Redeeming MPK Points

How do my customers redeem MPK Points in my business?
They should inform you that they will be paying by redeeming MPK Points. Once a User redeems a selected amount of MPK Points, a notification screen will ...
Mon, 4 Oct, 2021 at 11:06 AM
What if I want to cancel a purchase that was paid for with redeemed MPK Points?
All redemptions of MPK Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer....
Mon, 4 Oct, 2021 at 11:06 AM
How do I receive payment for the MPK Points that were redeemed at my business into my bank account?
The payment for the MPK Points you’ve accumulated will be made to your bank account in dollars, via the Tipalti portal you’ve registered with in your onboar...
Mon, 4 Oct, 2021 at 11:07 AM
How can I make sure my customer has paid with MPK Points?
Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon redemp...
Mon, 4 Oct, 2021 at 11:08 AM
How do I enter a purchase with MPK Points into my POS?
During your onboarding process, your Monterey Park Rewards representative likely guided you through the process of configuring your POS. In most cases, you ...
Mon, 4 Oct, 2021 at 11:08 AM
Do I need to give a receipt for MPK Points’ redemption?
Yes. Redemption of MPK Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your custo...
Mon, 4 Oct, 2021 at 11:08 AM
Can customers pay with MPK Points online?
No, a customer can currently redeem MPK Points only in the store itself.
Mon, 4 Oct, 2021 at 11:08 AM
Are there limitations of what goods MPK Points may be redeemed on?
There may be laws limiting the use of MPK Points to purchase certain goods, like alcohol, tobacco, lottery and pharmaceuticals. The City of Monterey Park...
Mon, 4 Oct, 2021 at 11:09 AM
What to do if a customer has a problem paying with MPK Points (technical issues)?
In this case, the customer can reach out to Monterey Park Rewards’s support team at 
Mon, 4 Oct, 2021 at 11:09 AM
How do I check my account balance?
Each time a redemption of MPK Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction and ...
Mon, 4 Oct, 2021 at 11:09 AM